Q) I purchased iASP and included the license keys in the properties folder as instructed, but I am still getting the error "Maximum number of concurrent users exceeded." How do I fix this?

A) The error message "Maximum number of concurrent users exceeded" means either that your license key is invalid or cannot be found in the properties folder of your iASP installation.

If you have received a license key, follow the steps below to make sure it is installed properly:

  1. Create a file called "license" (lower case only).
  2. Copy the license keys into the license file (one line per license key; make sure each key is a single line).
  3. Copy the license file to /[iasp_home]/properties (where [iasp_home] is the directory in which you installed iASP).
  4. Restart the iASP servlet engine.

If, after following the instructions above, you are still getting the error message, we have a Java applet, GetIPAddress, you can sue to make sure the IP address of your system matches the one used to generate the iASP license key.

To use the GetIPAddress java applet, follow these instructions:

  1. Download the applet from this link: GetIPAddress.
  2. Open up a console or command prompt and change to the directory where the GetIPAddress.class file resides
  3. Enter the following command:
    java -classpath . GetIPAddress

Once you have the results from GetIPAddress, open up your license file. A typical license key will look something like:

FEATURE iASP_Linux_109 halcyon 1.000 1-jan-0 0 3CA925800A6988D94A62 "" INTERNET=192.168.0.130

The IP address returned by GetIPAddress should match the IP address listed at the end of the line, in the case above, 192.168.0.130.

If all else fails, contact support@halcyonsoft.com, and include your license file and the results from GetIPAddress.


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